1. Overview

By using our website and purchasing products from Giftura, you agree to the following terms and conditions. All orders are subject to availability, and we reserve the right to refuse service or cancel orders at our discretion.

2. Refunds and Returns

Our refund and returns policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition as when received.

  • The item must be in its original packaging.

  • Proof of purchase or receipt is required.

Non-returnable items include:

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate or sanitary products

  • Hazardous materials or flammable liquids/gases

  • Gift cards

  • Downloadable software

  • Certain health and personal care items

Partial refunds may be issued in the following cases:

  • Items with obvious signs of use

  • Opened CDs, DVDs, software, video games, or vinyl records

  • Items not in their original condition, damaged, or missing parts not due to our error

  • Items returned after 30 days from delivery

3. Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds:

  • Check your bank account again.

  • Contact your credit card company; refunds may take time to post.

  • Contact your bank if necessary.

  • If the refund is still not received, contact us at info@giftura.in